Rychlik, Małgorzata2017-12-122017-12-122017Rychlik, M. Building and Maintaining Effective Rapport With the User at Poznań University Library. INFORUM 2017: 23rd Annual Conference on Professional Information Resources, Prague 30–31 May 2017 [online]. Praha: Albertina icome Praha, 2017.1801–2221http://hdl.handle.net/10593/20797Poster presented at INFORUM 2017: 23rd Annual Conference on Professional Information Resources, Prague 30–31 May 2017.The present paper attempts to present a variety of activities of Poznan University Library aimed at deepening co-operation with library patrons, both members of the University’s a­cademic community and users from outside the University. This particular relationship is facilitated by the Educational Centre of the Library (among others) that imposes an obligation upon all University students to take an e-learning course on information literacy. In addition, students, postgraduates, PhD students and research workers are offered a number of appropriate training sessions. The Library also reaches out to its users by offering the services rendered by the Library’s 19-people strong team of subject specialists. The Library also provides its users with wide access to OA resources produced at the University through its institutional repository. According to the Ranking Web of Repositories, the repository ranks first among other institutional repositories in Poland. Users are also offered open access to university’s pe­riodicals and journals via the Pressto platform. Still another element facilitating the relationship with the user is the Ask a Librarian virtual reference service that allows users not only from the University but also from all over the country to communicate with the library. Beside the above mentioned activities, the Library has also implemented a number of different virtual services that help the user access the library’s resou­rces. A good example of these services is the service Libsmart Copy. This application is integrated with the library catalogue and automated library system, which allows users to order electronic copies of journals and books remotely.enginfo:eu-repo/semantics/openAccessinstitutional repositoriesAMURlibrary serviceslibrary educational centreMateriały konferencyjne