The Internet Users’ Opinions on Public E-Services: Empirical Analysis

Kapsa, Izabela; Musiał-Karg, Magdalena

The Internet Users’ Opinions on Public E-Services: Empirical Analysis

dc.contributor.author	Kapsa, Izabela
dc.contributor.author	Musiał-Karg, Magdalena
dc.date.accessioned	2022-01-14T13:34:11Z
dc.date.available	2022-01-14T13:34:11Z
dc.date.issued	2021
dc.description	This article has been written within the research project: E-voting as an alternative way of voting procedures in national elections. Experiences of selected countries and prospects for implementation e-voting in Poland (E-voting jako alternatywna procedura głosowania w elekcjach państwowych. Doświadczenia wybranych państw a perspektywy wdrożenia e-głosowania w Polsce) – financed by the National Science Center in Poland UMO-2014/15/B/HS5/01358.	pl
dc.description.abstract	Public services are one of the most dynamically developing areas of the state’s functioning, which is confirmed by the systematically increasing number of e-services and their users in individual coun- tries. For more than 25 years, Poland has been gradually employing ICT in public administration services. The first honest public discussion on e-government started in 1994 after democratic transformation and accession to the European Union. However, the actual development of e-government in Poland began in 2005–2006. In Poland, the most significant number of people using e-government services was recorded in 2020 during the Covid-19 pandemic. Due to epidemic restrictions, citizens could deal with more official mat- ters via the Internet. The main research problem in this article is related to Poles’ declarations, opinions on the accessibility and use of public e-services offered, and their attitudes towards the availability and greater offer of e-services. The authors aimed to verify the hypothesis, assuming that Poles’ declarations and opinions on electronic public services correlate with their time spent on the Internet each week. The issue has been presented in the form of an analysis of empirical data regarding Poles’ experience and opinions on electronic administration tools (in the context of Internet usage) and statistical data regarding -government development in Poland.	pl
dc.identifier.citation	Izabela Kapsa and Magdalena Musiał-Karg. 2021. The Internet Users’ Opin- ions on Public E-Services: Empirical Analysis. In: 14th International Con- ference on Theory and Practice of Electronic Governance (ICEGOV 2021), October 06–08, 2021, Athens, Greece. ACM, New York, NY, USA, 6 p.	pl
dc.identifier.doi	https://doi.org/10.1145/3494193.3494297
dc.identifier.isbn	978-1-4503-9011-8
dc.identifier.uri	https://hdl.handle.net/10593/26670
dc.language.iso	eng	pl
dc.publisher	ACM	pl
dc.rights	info:eu-repo/semantics/openAccess	pl
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/pl/	*
dc.subject	e-government in Poland	pl
dc.subject	e-services	pl
dc.subject	internet users	pl
dc.subject	public services	pl
dc.title	The Internet Users’ Opinions on Public E-Services: Empirical Analysis	pl
dc.type	Materiały konferencyjne	pl